Refund policy

*Store credit is issued on all Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, without odors and in its original packaging. You’ll also need the receipt or proof of purchase (order number).

To start a return, you can contact us at shopthefrenchrose@gmail.com. Then please mail your item(s) to

The French Rose Boutique LLC

140 Mariwood Ln.

Dover AR 72837

Items sent back without first contacting us will not be accepted.

You can always contact us for any return question at shopthefrenchrose@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like personal care goods (such as beauty products). Contact us if you have questions.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted and you have your store credit, make a separate purchase for the new item.

Refunds
We do not offer refunds.

 

*Please allow 5-7 business days for processing after we receive your return.